Frequently Asked Questions
Everything you need to know about your next getaway.
What is the BÉIS Limited Lifetime Warranty?
We stand behind our quality. Our limited lifetime warranty covers defects in materials and workmanship for our luggage collection, ensuring your travel essentials last for years to come.
How do I clean my BÉIS bags?
For our vegan leather and poly styles, we recommend spot cleaning with a damp cloth and mild soap. For stubborn stains on woven fabrics, a gentle fabric cleaner may be used, but always air dry completely.
What is your return policy?
We offer a 30-day return window for unused items in their original packaging. Please note that a small shipping and handling fee is deducted from your refund, and personalized items are final sale.
Do you offer international shipping?
Yes, we ship to many countries worldwide! Shipping costs and delivery timelines are calculated at checkout based on your specific location and the weight of your order.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. Please allow 24-48 hours for the carrier to update the status.
Will my BÉIS luggage fit in the overhead bin?
Our 'The Carry-On' is designed to meet the standard overhead bin requirements for most major domestic airlines. However, we always recommend checking with your specific airline for their latest size restrictions.